Shiv AI Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, chatbots, or services.
1. Information We Collect
- Personal Information: Name, email address, phone number, and other details provided during signup, inquiries, or chatbot conversations.
- Payment Information: Processed securely via Razorpay; we do not store full card or banking details.
- Usage and Technical Data: IP address, browser type, device information, and interaction logs via cookies or analytics tools.
- Chatbot Interactions: Data submitted through chatbot interfaces may be stored for service improvement, analytics, or training purposes.
2. How We Use Your Information
- To provide, maintain, and enhance our chatbot services.
- To analyze interactions and improve AI performance.
- To communicate with you about support, updates, or important notices.
- To comply with legal obligations or enforce our terms.
3. Chatbot-Specific Disclosures
- Chatbot conversations may be logged and reviewed for quality assurance and training.
- Our chatbots may generate content using AI, which may not always be accurate or appropriate.
- You are advised not to share sensitive personal, financial, or health-related information in chatbot interactions.
4. Data Sharing
We do not sell your personal data. Data may be shared with secure third parties (e.g., Razorpay for payments, analytics tools) strictly for operational purposes.
5. Data Retention
We retain your information only as long as necessary for the purposes stated in this policy or to comply with legal obligations.
6. Security
We use industry-standard security measures to protect your data. Payment information is handled through Razorpay's secure systems.
7. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at the email below.
Contact: support@shivaisolutions.com
8. Policy Updates
We may update this Privacy Policy from time to time. Continued use of our services indicates acceptance of the revised policy.